Terms & Conditions

These General Terms and Conditions (GTC) apply to all contracts between Natter Solutions GmbH, Gewerbeweg 1, 9486 Schaanwald, Liechtenstein (hereinafter «Natter Solutions» or «Contractor») and its clients (hereinafter «Client»).

Deviating terms of the Client shall only apply if Natter Solutions has expressly agreed to them in writing.

A contract is formed when Natter Solutions submits a written offer and the Client accepts it in writing (email is sufficient), or when both parties sign a written project agreement.

Enquiries submitted via the contact form do not constitute a binding offer. Natter Solutions will review these and submit an individual offer.

The exact scope of services is set out in the respective project offer and/or the signed project agreement. This typically includes:

• Web design and UI/UX conception
• Web development (frontend and/or backend)
• E-commerce integration
• AI and automation solutions
• CMS integration and configuration
• Deployment and technical go-live

Services not explicitly included in the offer will be invoiced separately as additional services. Change requests during the project will be charged on a time-and-materials basis.

Fees are set out in the respective offer. Unless otherwise agreed, the following payment terms apply:

• 40% deposit upon project commencement
• 40% upon completion of design / interim acceptance
• 20% after go-live and final acceptance

Invoices are due net within 14 days of the invoice date. In the event of late payment, statutory default interest will be charged.

All prices are exclusive of applicable VAT unless expressly stated otherwise.

The Client is obliged to provide Natter Solutions in a timely manner with all information, access and materials (texts, images, logos, etc.) required for the provision of services.

Delays caused by missing or late provision of information by the Client shall not be attributed to Natter Solutions. Any additional effort arising therefrom may be invoiced separately.

Upon completion of the agreed services, the Client is obliged to accept them within 10 working days. Acceptance is also deemed to have taken place if the Client puts the work into operation or fails to notify any defects within the acceptance period.

Defects must be described specifically upon notification. Natter Solutions has the right to remedy defects.

Upon receipt of full payment of the agreed fee, Natter Solutions transfers to the Client the rights of use required for the contractually agreed use of the created work.

Natter Solutions retains the right to use the project in its own portfolio and for reference purposes, unless the Client expressly objects.

Open-source components and third-party libraries used are subject to their respective licence terms.

Both parties undertake to keep confidential any information of the other party that becomes known in the course of the project and not to disclose it to third parties. This obligation also applies after termination of the contractual relationship.

Natter Solutions shall only be liable for damages in cases of intent and gross negligence. Liability for indirect damages, consequential damages or loss of profit is excluded.

The total liability of Natter Solutions is limited to the amount of the agreed project fee.

Natter Solutions accepts no responsibility for content published by the Client on the created website.

Project contracts run until the agreed services have been fully rendered. Both parties reserve the right to terminate for good cause.

In the event of early termination by the Client without good cause, the services rendered up to that point will be invoiced on a pro-rata basis.

For ongoing maintenance or support agreements, a notice period of 30 days to the end of the month applies unless otherwise agreed.

Liechtenstein law shall apply exclusively to all disputes arising from this contractual relationship, excluding the UN Convention on Contracts for the International Sale of Goods (CISG).

The place of jurisdiction is Vaduz, Principality of Liechtenstein.

Should individual provisions of these GTC be or become invalid or unenforceable, this shall not affect the validity of the remaining provisions. In place of the invalid provision, a valid provision shall apply that comes closest to the economic purpose of the invalid provision.